CHALLENGES

With infinite destinations and endless itinerary options, travelers look to travel retailers and brands to offer curated options of holiday experiences that match their interests, budgets and level of adventurousness.

SOLUTION

RichRelevance's personalization solutions use real-time data and behavioral preferences to create a virtual concierge that learns and understands each individual traveler's preferences to ensure that wherever they venture their journey is one they'll enjoy.

OUTCOME

When personalization guides every step of holiday planning travelers can book, plan and experience vacations like never before. By presenting itineraries and excursions that travelers may not have considered themselves, travel retailers and brands help their customers live out their travel dreams.


Why RichRelevance?

The world’s best retailers and brands have trusted RichRelevance for over 10 years to provide personalized, real-time digital interactions for their customers. As the pioneer, RichRelevance has led the evolution of the digital commerce personalization space. Using real-time data and a variety of AI techniques, RichRelevance allows travel and hospitality retailers to progressively build a rich and complex profile of each shopper and use that understanding to stage increasingly personalized and context relevant experiences across every stage of the customer lifecycle.