Engage Launch Relevance in Store Respect the Shopper #1 Personalization Vendor Pioneering Personalization Omnichannel Retail

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  • INFOGRAPHIC

    In-Store Personalization: Creepy or Cool?

  • CASE STUDIES

    Book People Case Study

    CASE STUDIES

    Book People Case Study

    Book People needed a solution to give them the ability to wow customers through innovative, engaging and highly personalized experiences to improve conversion rates and remain competitive without presenting the customer with too much choice.

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  • WEBINAR

    Utilize Your Customer's Experience to Disrupt Your Market Webinar

    WEBINAR

    Utilize Your Customer's Experience to Disrupt Your Market Webinar

    As retailers battle to gain customer loyalty, their main differentiator in today’s competitive market is the customer experience that's tailored to each shopper. This begs the question of how do you ensure that your customer experience is superior to your competitor's? How do you keep customers coming back again and again?

    The first step to winning the hearts and minds of your customers is to develop and nurture long lasting relationships by leveraging your big and small data to identify not only global consumer trends, but also trends of a single customer to respond in real-time. Join us to dig deep into the omnichannel Relevance Cloud™’s vast array of personalization possibilities and learn how you too can disrupt your own market.

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  • WEBINAR

    Top 10 Personalization Techniques in Apparel & Luxury Webinar

    WEBINAR

    Top 10 Personalization Techniques in Apparel & Luxury Webinar

    Personalization is no longer an option in delivering innovative consumer experiences regardless of the retailer or channel of business. It’s a mandate to create a connective customer journey. This is why 5 of the top 8 apparel and luxury retailers in the US rely on RichRelevance to deliver state-of-the-art personalization.

    Join us for this unique presentation and learn first-hand from the personalization experts from RichRelevance that are working directly with these Apparel & Luxury retailers to create innovative customer experiences through personalization.

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  • WEBINAR

    Top 10 Personalization Techniques in Consumer Electronics Webinar

    WEBINAR

    Top 10 Personalization Techniques in Consumer Electronics Webinar

    Personalization is no longer an option in delivering innovative consumer experiences regardless of the retailer or channel of business. It’s a mandate to create a connective customer journey. This is why 4 of the top 8 consumer electronics retailers in the US rely on RichRelevance to deliver state-of-the-art personalization.

    Join us for this unique presentation and learn first-hand from the personalization experts from RichRelevance that are working directly with these CE retailers to create innovative customer experiences through personalization.

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  • CASE STUDIES

    PriceMinister Case Study

    CASE STUDIES

    PriceMinister Case Study

    In an intensely competitive market, where PriceMinister’s commercial performance is constantly under pressure, they needed a solution to give them a competitive edge.

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  • MEDIA

    RelevanceTV: Mobile Overview with Daniele Bernardi

    MEDIA

    RelevanceTV: Mobile Overview with Daniele Bernardi

    Daniele Bernardi, Principal Solutions Engineer at RichRelevance, highlights the differences between mobile sites, apps, and e-commerce sites.

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    https://www.youtube.com/watch?v=9Ax75DDwcZk&feature=youtu.be
  • MEDIA

    RelevanceTV: Shop Direct's Paul Hornby at CAS EMEA 2016

    MEDIA

    RelevanceTV: Shop Direct's Paul Hornby at CAS EMEA 2016

    Paul Hornby, Head of eCommerce at Shop Direct Group, speaks at CAS EMEA 2016

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    https://www.youtube.com/watch?v=Q2oWPRyDyCQ&feature=youtu.be
  • MEDIA

    RelevanceTV: Customer Advisory Summit Welcome by Eduardo Sanchez

    MEDIA

    RelevanceTV: Customer Advisory Summit Welcome by Eduardo Sanchez

    Eduardo Sanchez, CEO of RichRelevance, welcomes customers to the 2016 Customer Advisory Summit.

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    https://www.youtube.com/watch?v=D4sIbjY91uI
  • CASE STUDIES

    Homebase Case Study

    CASE STUDIES

    Homebase Case Study

    Homebase sought to optimise its website experience for customers—taking stock updates, trends or personalisation into account—while gaining visibility on impact for any implemented initiatives. They also sought to change the manual process for updating related items on its product pages.

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  • MEDIA

    RelevanceTV: Starmount Overview

    MEDIA

    RelevanceTV: Starmount Overview

    Jerry Rightmer, EVP and Chief Product Strategy Officer for Starmount discusses the key trends he is witnessing in the 2016 Omnichannel landscape.

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    https://www.youtube.com/watch?v=Uc21YBB6cfE
  • MEDIA

    RelevanceTV: Top 3 Trends in Personalization

    MEDIA

    RelevanceTV: Top 3 Trends in Personalization

    Jolie Katz, Sr Product Marketing Manager at RichRelevance, discusses the top 3 trends in personalization for 2016.

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    https://www.youtube.com/watch?v=pZCVNF2m420
  • MEDIA

    RelevanceTV: Mobile Tech Delivers Revenue Lift At Barneys

    MEDIA

    RelevanceTV: Mobile Tech Delivers Revenue Lift At Barneys

    At the 2016 National Retail Federation event, RetailTouchPoints presented RichRelevance client Barneys New York with a 2015 Customer Engagement Award.

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    https://www.youtube.com/watch?v=cm9iTzDjAXs
  • INFOGRAPHIC

    Top 10 Personalization Techniques in Apparel & Luxury Webinar

  • MEDIA

    RelevanceTV: Monsoon Project MAX & eReceipts Overview

    MEDIA

    RelevanceTV: Monsoon Project MAX & eReceipts Overview

    John Boville, IT and Ecommerce Director for Monsoon Accessorize, provides an overview of their omnichannel personalisation program with RichRelevance.

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    https://www.youtube.com/watch?v=I5zqPVSZkV4
  • INFOGRAPHIC

    Top 10 Personalization Techniques in Consumer Electronics Webinar

  • CASE STUDIES

    Clarisonic Case Study

    CASE STUDIES

    Clarisonic Case Study

    Clarisonic wanted to maximize revenue per session by optimizing home page content tiles for different customer segments.

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  • MEDIA

    RelevanceTV: Monsoon Overview

    MEDIA

    RelevanceTV: Monsoon Overview

    John Boville, IT and Ecommerce Director for Monsoon Accessorize, provides an overview of their omnichannel personalisation program with RichRelevance.

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    https://www.youtube.com/watch?v=dT2-SJ7Rmzg
  • WHITE PAPER

    How to Innovate Fast in Retail: The Need for a Modern Personalization Platform

    WHITE PAPER

    How to Innovate Fast in Retail: The Need for a Modern Personalization Platform

    Consumers have taken control of their interactions with retailers. It’s imperative for retailers to reduce barriers to commerce, leverage data across channels, and understand the performance of each of these aspects in the total customer experience.

    We at RichRelevance believe that an open and flexible personalization platform, such as the one described here, will allow retailers to keep pace with the changes in the industry and the new demands of their customers. The modern retailer needs to be agile and innovative to prevail in the new competitive environment; a modern personalization platform is a key tool to compete effectively.

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  • INFOGRAPHIC

    Kicking Off Holiday Shopping

  • WHITE PAPER

    Bridging the Gap between Content and Commerce through Personalization

    WHITE PAPER

    Bridging the Gap between Content and Commerce through Personalization

    Personalization platforms complement CMSs to transform generic content delivery into highly personalized, real-time, relevant interactions based on individual behavior, history and preferences.

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  • CASE STUDIES

    MonotaRO Case Study

    CASE STUDIES

    MonotaRO Case Study

    MonotaRO Co., Ltd. is a leading B2B ecommerce company in the maintenance, repair and operations (MRO) space in Japan.

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  • WEBINAR

    Demystifying Omnichannel

    WEBINAR

    Demystifying Omnichannel

    Join Diane Kegley, CMO of RichRelevance, and Gustavo Gomez, Director of Research and Methodology at Envirosell, the consumer behavior research and consulting firm, as they discuss the key success factors for enriching omnichannel experiences and outline a 100-day plan for adopting omnichannel in your business.

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  • WEBINAR

    Keeping up with the Amazons

    WEBINAR

    Keeping up with the Amazons

    Join RichRelevance and our special guests, Andy Hoar, Forrester Research Principal Analyst and B2B eCommerce expert, and Nicole Norris, Digital Marketing Manager at HD Supply Facilities Maintenance, as they discuss how B2B companies are using personalization technologies to create superior ecommerce buyer experiences.

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  • WEBINAR

    Putting Personalization in Context with the Customer Experience

    WEBINAR

    Putting Personalization in Context with the Customer Experience

    Fill out the form to hear from Gartner Research Director Penny Gillespie and L’Oreal VP of Digital Strategy, Media & eCommerce, Rachael Johnson on how personalization is defining the customer experience in 2015 and beyond.

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  • WEBINAR

    Mobile Personalization Master Class

    WEBINAR

    Mobile Personalization Master Class

    Join RichRelevance and our special guest, Dennis Williams, mobile UX expert, who led mobile site and app development for the “Amazon.com of South Africa,” Kalahari.com. Learn the basics of mobile personalization--the first step in giving your mobile conversion a boost in engagement and revenue.

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  • WHITE PAPER

    Inside King of the Hill: The Science Behind RichRelevance's Decisioning Engine

    WHITE PAPER

    Inside King of the Hill: The Science Behind RichRelevance's Decisioning Engine

    King of the Hill™ is RichRelevance’s decisioning engine, which selects the best content for every customer in every context in real time. It does so by continuously testing content performance and quickly reacting to market changes. Think of it as running ongoing A/B tests where the winning content receives most of the views but others still get a few views in a quest for ever-improving performance. King of the Hill works differently in Recommend™ and Engage™ so we’ll describe them separately.

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  • WHITE PAPER

    A Look at King of the Hill

    WHITE PAPER

    A Look at King of the Hill

    By 2017, 89% of marketing leaders surveyed by Gartner expect customer experience to be their primary basis for competitive differentiation. Personalization has long been favored by marketers to build differentiated customer experiences. However, although many personalization platforms promise higher conversion rates and ever increasing predictive abilities, not all personalization platforms are created equal.

    This paper explores the King of the Hill™ decisioning engine that underlies RichRelevance’s suite of solutions, to show how it delivers the most relevant, impactful personalization throughout every stage of the customer experience and lifecycle.

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  • WEBINAR

    Accelerating Product Discovery

    WEBINAR

    Accelerating Product Discovery

    Using Discover™, the Personalized Search and Browse product in the Relevance Cloud™, retailers can seamlessly surface the most relevant products on their most prominent real estate as a shopper "walks" through the online store. It's as if the virtual shelves are being rearranged in real-time so that relevant products appear at the top of search and browse pages.

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  • CASE STUDIES

    Kalahari Case Study

    CASE STUDIES

    Kalahari Case Study

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  • CASE STUDIES

    Monsoon Accessorize Case Study

    CASE STUDIES

    Monsoon Accessorize Case Study

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  • WEBINAR

    Reshape Your CX with Personalization Building Blocks

    WEBINAR

    Reshape Your CX with Personalization Building Blocks

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  • WHITE PAPER

    Innovating Tomorrow's Retail Customer Experience

    WHITE PAPER

    Innovating Tomorrow's Retail Customer Experience

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  • CASE STUDIES

    HD Supply Case Study

    CASE STUDIES

    HD Supply Case Study

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  • CASE STUDIES

    M&S Case Study

    CASE STUDIES

    M&S Case Study

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  • INFOGRAPHIC

    Mapping the Mobile Millenial

  • CASE STUDIES

    Shop.ca Case Study

    CASE STUDIES

    Shop.ca Case Study

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  • WEBINAR

    Personalization Maturity Model Webinar

    WEBINAR

    Personalization Maturity Model Webinar

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  • CASE STUDIES

    Build.com Case Study

    CASE STUDIES

    Build.com Case Study

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  • MEDIA

    Build.com Customer Testimonial

    MEDIA

    Build.com Customer Testimonial

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    https://vimeo.com/88207392
  • WEBINAR

    Personalization Maturity Model, hosted by Demandware

    WEBINAR

    Personalization Maturity Model, hosted by Demandware

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  • INFOGRAPHIC

    Back to School

  • CASE STUDIES

    Wine.com Case Study

    CASE STUDIES

    Wine.com Case Study

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  • WEBINAR

    Data Drives Relevance: Best Practices for Advanced Merchandising

    WEBINAR

    Data Drives Relevance: Best Practices for Advanced Merchandising

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  • WHITE PAPER

    Hill Climbing

    WHITE PAPER

    Hill Climbing

    Hill Climbing describes the next big thing: an approach for our data-driven age that not only cures the IT headaches caused by all that Big Data, but provides a path away from organizational politics and toward a true meritocracy, ultimately fostering a leaner and more democratic corporate culture.

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  • WHITE PAPER

    Why Personalisation Should Be at the Heart of a Retailer's Customer Strategy

    WHITE PAPER

    Why Personalisation Should Be at the Heart of a Retailer's Customer Strategy

    IDC's research shows that personalised experiences deliver higher engagement, improved experience, increased spending, and better customer loyalty.

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  • CASE STUDIES

    Coop Case Study

    CASE STUDIES

    Coop Case Study

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  • WEBINAR

    A/B Testing Best Practices

    WEBINAR

    A/B Testing Best Practices

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  • WEBINAR

    Apparel Best Practices

    WEBINAR

    Apparel Best Practices

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  • WHITE PAPER

    The 12 Months of Christmas

    WHITE PAPER

    The 12 Months of Christmas

    Year-round online retail best practices for a spectacular holiday season. A robust holiday season entails advance planning. This white paper offers an annual calendar of best practices, culled from what (and how) today’s shoppers expect their favorite brands and retailers to deliver. It’s never too early to start strategizing to secure year-round powerful, personalized and profitable customer engagement.

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  • MEDIA

    Omnichannel Use Cases

    MEDIA

    Omnichannel Use Cases

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    https://vimeo.com/85552741
  • INFOGRAPHIC

    Shopping Insights: Toys & Hobbies

  • CASE STUDIES

    Sweaty Betty Case Study

    CASE STUDIES

    Sweaty Betty Case Study

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  • INFOGRAPHIC

    Social Shopping 2013

  • INFOGRAPHIC

    Shopping Insights: Electronics

  • INFOGRAPHIC

    Spring is Pinteresting

  • WHITE PAPER

    The Power of Me

    WHITE PAPER

    The Power of Me

    Whether you’re on the retail or brand side, personalization has the power to enhance the overall experience for the shopper—regardless of channel—while helping you raise performance level and ROI on all your business objectives.

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  • WHITE PAPER

    The Future of Shopping

    WHITE PAPER

    The Future of Shopping

    The future of shopping rests on a few incontrovertible facts: social media is here to stay, your customer is definitely mobile, increasingly local… and probably female. As customers change the way they research and buy your products, it’s imperative that your marketing strategies stay one step ahead of the game.

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  • INFOGRAPHIC

    Mobile Shopping on Boxing Day 2012

  • INFOGRAPHIC

    2012 Holiday Shopping Insights

  • INFOGRAPHIC

    Father’s Day 2012 US

  • INFOGRAPHIC

    Father’s Day 2012 UK

  • INFOGRAPHIC

    Who's Driving Shopping Habits for Retail Sites?

  • WHITE PAPER

    The Path to Personalization for e-Commerce

    WHITE PAPER

    The Path to Personalization for e-Commerce

    "Respect the Shopper White Papers": Rapid advances in technology and ubiquitous access to the web means that today’s retail shopper is in charge. This white paper series explores how retailers can provide dynamic, engaging experiences at whichever touch-point the customer engages—in a relevant, respectful manner that always puts the customer at the center.

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  • WEBINAR

    The Path to Personalization for eCommerce

    WEBINAR

    The Path to Personalization for eCommerce

    Personalization is a top action item for retailers because of its significant potential in terms of business value. There is no shortage of options (build, buy, add-on) to consider when introducing personalization into a retail site. This 50-minute overview will outline what options are available, the genesis of the technology, best practices in implementation and management as well as key considerations in selecting a personalization vendor.

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  • WHITE PAPER

    La personnalisation dans le domaine de l’e-commerce

    WHITE PAPER

    La personnalisation dans le domaine de l’e-commerce

    "Respect the Shopper White Papers": Rapid advances in technology and ubiquitous access to the web means that today’s retail shopper is in charge. This white paper series explores how retailers can provide dynamic, engaging experiences at whichever touch-point the customer engages—in a relevant, respectful manner that always puts the customer at the center.

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  • INFOGRAPHIC

    Mobile Matters

  • INFOGRAPHIC

    iPads Rule Mobile Shopping