CHALLENGES

Grocery retailers are challenged to not only understand and retain the personal preferences and tastes of individuals, but must also design environments that enable intuitive replenishments and recommendations across multiple sales channels.

SOLUTION

RichRelevance provides grocery retailers with the ability to understand shoppers unique preferences and replenishment cycles to optimize their experiences.  By being able to consider all data points (online, POS, social, CRM etc.) grocery retailers can properly reflect local tastes in the suggestions presented.

OUTCOME

Through greater understanding of shoppers’ preferences and replenishment cycles, grocery retailers are able to optimize shopping journey’s, saving shoppers time and resulting in greater loyalty, conversion and items purchased.

RELEVANCE IN ACTION

Coop.dk Case Study

Coop.dk sought an innovative personalization partner to help create a dynamic, customized site experience that increased engagement and conversion, with minimal IT investment.

 

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Additional Resources

5 Types of User Matching Challenges
WHITE PAPER

This paper shares how you can leverage user ID matching and RichRelevance features to identify users and motivate shoppers to log in.

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WINNING IN THE AGE OF OMNICHANNEL GROCERY PERSONALIZATION
WEBINAR

This webinar shares the unique aspects of grocery retailing demand strategic personalization that considers the impact to the overall journey.

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Total Economic Impact Report
REPORT

This report highlights the qualitative and quantitative benefits of implementing omnichannel personalization using the Relevance Cloud™.

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See how customers are utilizing RichRelevance to create unique and personalized experiences