RichRelevance solves in-store digital personalization with powerful APIs and human-augmented AI, delivering personal, context-relevant experiences to every customer.

UNIQUE TO RICHRELEVANCE

PERSONALIZED KIOSKS & INSTORE DISPLAYS

Our advanced, well-defined APIs can connect to any IoT device and pass and scale any manner of metadata, turning your in-store kiosks, menu boards, and other digital touchpoints into powerful tools of real-time personalization and greater engagement and uplift.

 

CONTEXT AND JOURNEY SPECIFIC DECISIONING

Our patented technology takes into account the touchpoint signal and selects the specific subset of algorithms based on where a customer is in their journey, delivering the most personal experience to the respective screen, app or IoT device.

AI-DRIVEN PROMOTIONS, OFFERS, AND REWARDS

Use the myriad of context signals, such as location, time of day and weather, as well as customer behavior and attributes, to deliver the most relevant content and personal experience for every given situation, channel or touchpoint.

DASHBOARD REPORTING

Gauge effectiveness and performance of each personalization decision across multiple channels, devices, and contexts.

BUILD YOUR OWN RECOMMENDATIONS

Leverage your customer expertise to build strategies with the exact blend of data and algorithms that perform best for your unique goals.

ALGORITHMIC TESTING

Integrated MVT testing allows you to augment our AI with your expertise and intuition across our entire product line. Adjust or add custom weights or rules to any of our AI or ML strategies and test it against our pre-built models for your selected audience or segment.

COMPETE WITH BETTER IN-STORE EXPERIENCES

Reward and delight customers with micro-personalized experiences tailored specifically for your in-store apps, kiosks, and other IoT devices. Powerful, scalable APIs and a proprietary human-augmented AI allow you to recognize and map individual attributes to local contexts and affinities, so you can deliver the most personal experiences and offers to every customer.

RELEVANCE IN ACTION

High Street Retailer Case Study

Through an in-store POS solution, sales assistants are empowered to personalize the shopper experience, leading to an 133% increase in basket size for one High Street retailer.

 

LEARN MORE

Additional Resources

Demystifying Omnichannel Personalization
WEBINAR

This webinar shares key success factors for enriching omnichannel experiences and outlines a 100-day plan for how to adopt omnichannel best practices in your business.

 VIEW NOW

Omnichannel Personalization Model
PDF

The Omnichannel Personalization Maturity Model™ provides a strategic roadmap for building the capabilities and technology needed to create one-to-one relationships with your customers across any channel.

 READ NOW

BUBBLEROOM DRIVES MOBILE CONVERSIONS
CASE STUDY

Bubbleroom optimized their mobile shopping experience through personalization leading to +50% increase in conversion rate.

READ NOW

Find out why the largest brands rely on RichRelevance for their Omnichannel Personalization