Omnichannel

RichRelevance 2017 Client Advisory Summit: The Full Spectrum of Personalization

EMEA and US events bring together leaders innovating the omnichannel customer experience
for HP, Macy’s, Tesco and others

Accenture and RichRelevance Expand Strategic Alliance to Bolster Personalization Services for Leading Brands

Accenture Ventures invests in omnichannel personalization leader as customer expectations continue to grow worldwide

New RichRelevance Study Finds Site Search Can Make – or Break – the Omnichannel Experience

New research shows site search is critically important – especially with the upcoming holidays – and retailers leave sales on the table when site search fails

Are You Accurately Measuring Your Site Search Performance?

Take a moment and think about how you interact with your mobile device, how do you research or make purchases on your mobile phone? You’ll quickly realize that your path to purchase most often begins with a keyword search, which often is vastly  different than how you navigate a dot-com site or your local brick and mortar retailer.

A Multichannel Identity Crisis: How to Solve Your User Matching Problems

Did you know that almost half (48%) of page views are anonymous? I suppose this wouldn’t be so concerning if it didn’t result in 13% anonymous purchases.

It’s An Omnichannel World

Last week over 300 in-store innovators from over 150 retailers gathered in Seattle for the 2016 Future Stores Conference. Future Stores brings together retail operations, omnichannel, customer experience and IT executives to focus on in-store innovation and how to bridge the digital and physical retail environments.

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