The RichRelevance Difference

RichRelevance’s award-winning personalization solutions intercept and engage millions of shoppers on the world’s largest retail sites, including Wal-Mart and Sears. RichRelevance is the only vendor solely focused on large-scale retailers and currently serves more than 200 million personalized recommendations each day through a suite of six product offerings, the broadest and most scalable solution set in the industry today.

Pioneering Personalization Technology: The enRICH Personalization Engine

With personalization technology that surpasses Amazon’s own approach, RichRelevance is architecting the next generation of eCommerce personalization. RichRelevance is the only provider to simultaneously deploy segmentation, product similarity and collaborative filtering to deliver a superior personalized user experience on the website – and beyond. This is accomplished within an extensible framework that easily integrates with other eCommerce solutions, datasources, and social profiles to deliver unprecedented levels of personalization – and cutting-edge new shopping applications.

Enterprise-Class IT Infrastructure and 100% uptime

RichRelevance is the only personalization provider that delivers its SaaS suite of products over a hardened IT infrastructure with six state-of-the-art, fully redundant and geographically load-balanced data centers to ensure 100% uptime and blazing fast page load times – consistently under 100 ms. This is critical because every second counts in online retail. In fact, Google and Amazon have measured that every second delay in latency equates to a 1% decline in sales.

100% Retail Focus

Led by CEO David Selinger, who was the architect of Amazon’s personalization strategy, RichRelevance is the only enterprise-class personalization provider that is 100% focused on meeting the unique needs of large scale retailers. The company’s retail DNA (including key members from Amazon, Overstock, PayPal, eBay) has fostered and resulted in a unique personalization offering that addresses the complexities, opportunities and challenges of multichannel retail. In addition to the enRICH Personalization Engine, key innovations include: merchandiser controls, pay-for-performance business model with no up-front / implementation fees and analytics tools that integrate easily with any web analytics platform.

The Broadest Product Suite: Connecting Throughout the Customer Lifecycle

RichRelevance is continuously innovating new products for retailers that lift core KPIs by increasing engagement, driving repeat visits and building brand loyalty. No other vendor in the personalization space has the breadth and depth of products that the enRICH Personalization Engine provides, with the ability to influence consumers at each stage of the buying cycle, starting with RichRecs™and moving beyond, with the introduction of retargeting through RichReach™.