Pioneering Relevance in e-Commerce

Founded and led by the e-commerce expert who pioneered personalization R&D at Amazon.com, RichRelevance is the only vendor solely focused on the retailing segment—including Walmart and Sears

Relevance Throughout the Customer Lifecycle

Enabling twice as many consumer touch points as the industry average, RichRelevance’s integrated solutions suite is the broadest and most scalable personalization offering available. Powered by the enRICH Personalization Engine, RichRelevance solutions have the ability to influence consumers at each stage of the buying cycle—from on-site recommendations to offsite activities via email, mobile, call center as well as targeted, personalized advertising. This is accomplished within an extensible framework that easily integrates with other eCommerce solutions, data sources and social profiles.

Dynamic Recommendations that Grow Smarter Over Time

RichRelevance’s ability to respond to real-time intent and customer microtrends is unparalleled in the industry. As customers interact with recommended products, RichRelevance’s built-in feedback loops inform the enRICH Personalization Engine about the performance of products and recommendation types. Frequent re-modeling (10-15 times a day) ensures that the enRICH Personalization Engine is continually optimizing and reflects the latest changes in inventory, merchandising, customer behavior trends, and more.

RichResults Personalization Team

RichRelevance stands apart for its proactive service model backed by a dedicated team of personalization experts. Our personalization team consists of retail, e-commerce, analytics and technical professionals who work directly with our client partners to help them optimize their personalization strategies to maximize success. From creating an individualized personalization roadmap based on business objectives to technology integration and fine-tuning of strategies, this team of e-commerce experts works side-by-side the technical, marketing and merchandising teams of our client partners.

100% Retail Focus

RichRelevance is 100% focused on meeting the unique needs of our retailing partners. The company’s award winning IT infrastructure with six state-of-the-art, fully redundant and geographically load-balanced data centers to ensure 100% uptime and blazing fast page load times—consistently under 100 ms—enabling us to serve your consumers with the most relevant content quickly and consistently. This level of robust IT is essential for enterprise retailers since every 100 ms in page load time equates to 1% in lost sales (Google Search/Microsoft’s Bing, 2009). Download The Online Shopper's Need for Speed to learn more about how every millisecond counts.