Client Excellence centralizes, promotes, and drives best practices for business success.
We provide a series of excellence engagements that create velocity for our clients, maximizing the value of personalization and creating a differentiated customer experience in a highly integrated omni-channel retail environment.
Client Excellence engagements include:
Leverage world-class best practices to realize an integrated, omni-channel vision built on a cohesive personalization fabric.
Test and validate your RichRelevance solution against a control scenario, in order to optimize revenue, conversion and overall site experience for customers.
Implement a systematic “hill climbing” business approach that utilizes consistent, data-driven, testing and experimentation to achieve rapid ROI.
Implement key business use cases that require specialized data analysis and reporting to operationalize customer data sets into actionable business intelligence.
Apply evidence-driven, user-centric methodologies to optimize your shopper’s journey throughout your site, store or any retail touch-point.
Partner with a Personalization Consultant to define a comprehensive launch strategy that maximizes performance of your RichRelevance solutions, while aligning to your business objectives and minimizing organizational risk.
Deploy a phased approach to the development and delivery of customer engagement and personalization strategies, at a cadence that suits your business needs.
Contact us to get started down your path to personalization.
The Client Excellence team led a very engaging session for our group, focused on best practices for the placement, timing and targeting of personalized content on our website. Jane’s (Client Excellence Practice Manager, EMEA) highly technical expertise was essential to the effective prioritization of our business objectives against a tight time frame.
— Pascal Defaux
Commercial and Marketing Director, Darty