#1 Personalization Vendor Pioneering Personalization Omnichannel Retail #1 Personalization Vendor Pioneering Personalization Omnichannel Retail


Client Excellence centralizes, promotes, and drives best practices for business success.

We provide a series of excellence engagements that create velocity for our clients, maximizing the value of personalization and creating a differentiated customer experience in a highly integrated omnichannel retail environment.

Client Excellence engagements include:

  • Strategic Roadmap Service

    Leverage world-class best practices to realize an integrated, omnichannel vision built on a cohesive personalization fabric.

  • A/B Testing Service

    Test and validate your RichRelevance solution against a control scenario, in order to optimize revenue, conversion and overall site experience for customers.

  • Hill Climbing

    Implement a systematic “hill climbing” business approach that utilizes consistent, data-driven, testing and experimentation to achieve rapid ROI.

  • Data Consulting

    Implement key business use cases that require specialized data analysis and reporting to operationalize customer data sets into actionable business intelligence.

  • UX Consulting

    Apply evidence-driven, user-centric methodologies to optimize your shopper’s journey throughout your site, store or any retail touch-point.

  • Pre-Implementation Strategy

    Partner with a Personalization Consultant to define a comprehensive launch strategy that maximizes performance of your RichRelevance solutions, while aligning to your business objectives and minimizing organizational risk.

  • Excellence Retainer

    Deploy a phased approach to the development and delivery of customer engagement and personalization strategies, at a cadence that suits your business needs.

Contact us to get started down your path to personalization.

The Client Excellence team led a very engaging session for our group, focused on best practices for the placement, timing and targeting of personalized content on our website. Jane’s (Client Excellence Practice Manager, EMEA) highly technical expertise was essential to the effective prioritization of our business objectives against a tight time frame.

— Pascal Defaux

Commercial and Marketing Director, Darty

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