The RichResults Personalization Team is the only relationship management organization of its kind in the industry.
Working with the world’s largest retail brands, our team has the expertise, proven track record, first-hand knowledge and passion to ensure your success with RichRelevance. You choose the degree of how much help we can provide to initiate your personalization strategy – from expert services to custom consulting for comprehensive implementations to meet your unique business needs, the RIchResults team will guide your personalization and monetization strategies.
The key milestones of our relationship with you include:
Initial Goal Setting
During the critical discovery phase, we strive to understand your objectives not just for e-commerce personalization but for your site as a whole. What is your vision? How does personalization fit into this vision? How will success be measured? Understanding your specific needs in context enables us to establish the best plan for you and ensure that everyone is on the same page. Before any work begins, we have a clear understanding of the project scope, timelines, schedules and any future customizations.
Oversight of service integration
From project kick-offs to daily/weekly status updates to post-launch reviews, we meticulously manage the entire SaaS deployment and integration. Ensuring clarity, precision, and innovation, we design a custom project plan that aligns with your vision and help you implement best practices that make the most sense for your business objectives. These practices cover a variety of topics, from recommendation placement, to A/B test design to merchandising business rules.
“We serve as the conduit between clients and our solution. Because we’re looking at a business problem together, with the end goal being a win-win, we collectively solve problems, collaborate through pains and successes together and come out the other end with a tremendous amount of respect for one another.”— RichResults Team Member Russ
Ongoing customer advocacy
The job is never complete for our clients. Our RichResults team members serve as your strategic consultants and trainers long after the integration is over. Your account manager assesses and drives your company’s long-term vision through the creation and delivery of quarterly business reviews and personalization roadmaps combining intimate domain knowledge with a 5000-foot view of your business to provide straightforward, objective counsel, whether for recommendations or other e-commerce areas that impact your business.
“I consider myself the customer’s mechanic. As an advocate, my customers are my mission. I bring it full circle as the hub of the account—partnering with sales, developers, marketers, merchants, IT, etc. By avoiding a checkbox approach, being brutally honest and going the extra mile, many clients end up being advocates for us as well.”— RichResults Team Member Mark