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13 Apr 2011

Big Love in Retail Land: Why finding the right partner(s) for customer acquisition matters more than ever

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I spent time at Web 2.0 SF recently, listening to presentations by industry leaders discussing the future of ecommerce. Several of the presentations were rehashed speeches from years past, but updated with this year's buzzwords: "friending," "Groupon" and "alien hand syndrome" (okay, I made that last one up, but I'd love to see that topic... View Article

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06 Apr 2011

Privacy by Design

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Everyone that has kids—or ever was a kid—knows that the best way to avoid trouble is not to put yourself in a position where trouble is likely to find you in the first place. In the privacy realm, this means taking steps at the outset to minimize risk of exposure and mitigate the potential consequences... View Article

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04 Apr 2011

Matching Tech Leaders with Social Service Opportunities

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Last week, the Wall Street Journal reported on a newly launched program, Palindrome Advisors, that aims to match an elite group of leaders in technology and other industries (media, advertising, entertainment, government, education, sports, hospitality, and finance) with nonprofits that need their help—all based on aligning advisor skillsets to just the right social service organization.  What... View Article

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01 Apr 2011

Reflections on the Need for Speed

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According to the Aberdeen Group, every eCommerce Manager in the land would gladly take a 7% increase in conversion, an 11% increase in page views and a 16% increase in Customer Satisfaction.* These are metrics that online retailers already spend much time and effort optimising. So imagine how frustrating it can be when a whole... View Article

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25 Mar 2011

Internet Retailing Expo Insights and Evolutions: Live from Birmingham, UK

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I attended the inaugural Internet Retailing Expo event this week with half my attention devoted to spotting new business opportunities and the other half as a delegate, listening to see what is moving and shaking in UK e-commerce. A very interesting twist for this event was its location and timing. As a venue, the Birmingham... View Article

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