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25 Oct 2011

The Evolution of the Virtual Salesperson: Using Behavioral Context + Rules to Deliver Relevant Product Recommendations

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(NOTE: Earlier this year, RichRelevance and CNET announced their strategic partnership to integrate CNET’s rule-based Intelligent Cross Sell recommendations with RichRelevance’s behaviorally-based RichRecs™ offering to offer the industry’s first truly robust personalization solution for the world's largest online retail sites. Patrick Monasterio is a member of the CNET/{rr} development team and is working with joint... View Article

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15 Aug 2011

Cost of Service: Moving Beyond Savings to Drive Creativity and Innovation

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Simply put, cost of service “measures what it costs to create, deliver and maintain a service including labor, 3rd party services, supplies, licensing, goods, etc.”  YAWN – I think I’m turning into the Dilbert pointy haired boss!  But while it may sound boring, cost of service (COS) is critical to a company’s viability as it... View Article

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27 Jul 2011

A Week In Ghana

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I had the opportunity to visit Sokode Gbogame, Ghana to see first hand the work of Solace International—beneficiary of RichRelevance's social efforts. The following blog are my reflections on the experience working with a primary school, a community clinic and two agricultural businesses built by Solace. After a single week in Sokode Gbogame, Ghana, I... View Article

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24 May 2011

Calling All Mathematicians, Statisticians and Engineers: Your Best Algorithm Could be Worth $1 Million!

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Guest Post from Dr. Patrick Byrne, CEO of Overstock.com I am an outspoken proponent of excellence in education. There’s almost nothing more important to our society’s long-term success than providing individuals the opportunity to excel in the life-long pursuit of knowledge. At Overstock.com we seize the opportunity to give back to the academic community in... View Article

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