Digital is without a doubt the growth driver in the retail industry as a whole. Merchants seeking validation for investments in online and mobile offerings need look no further than the recent holiday season: Cyber Monday alone generated more than $6.5 billion in sales, more than $2 billion of which were transacted via mobile devices.
Like it or not, the way we shop is changing. Be it online or in store, consumers shopping experience has been given a 21st century technology makeover. From contactless payments to in-store chatbots, the way consumers search and purchase goods has been transformed.
A survey of consumer attitudes to emerging technologies has found that the majority of both US and European consumers now believe that using fingerprint scanning to pay for purchases is ‘cool’ — but UK and European consumers are divided on the idea of contactless shopping services like Amazon Go, with 40% considering the technology to be ‘cool’ and 31% seeing it as ‘creepy’.
When it comes to customers willingly sharing their data, it’s all about the experience. That’s a key takeaway from RichRelevance’s new Creepy or Cool survey. As with year’s past, consumers show a willingness to share their data and information with brands offering better experiences based on said data.
RichRelevance, a specialist in omnichannel personalisation for retailers, has released it third annual ‘Creepy or Cool’ study, revealing consumer attitudes towards digitally enhanced shopping experiences.